Returns & Exchanges

At Mazen Online, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return window for unopened and unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.

• 2.
  Pack with Care

  Securely place the unused items in their original packaging, ensuring all seals are intact to qualify for a full refund or exchange.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.